How to Change Phone Number for SRD Grant?

It is very necessary to keep your SRD-linked phone number active all the time. You are going to get SRD status and payment dates on that number. Also, if you need to make changes to your application like updating or adding banking details, you will need to go through the OTP verification on your same SRD phone number.

However, you may have switched to a new number, or you may want to update your contact information just to keep things current. 

Whatever the case, it’s essential to ensure that your details are up to date to avoid any potential hiccups in receiving your grant. Fortunately, the process of changing your phone number is fairly straightforward, and it can be done without your Application ID.

How to Change Phone Number Without Application ID of SASSA Grant?

To change your cellphone number on the SASSA portal when you do not have your Application ID is somewhat difficult but there is a simple way to get back your AppID and then change your cell phone number. 

Here are the steps to follow.

Recover Your SRD Grant Application ID (AppID)

1. Access the Official SRD Website: Navigate to srd.sassa.gov.za, the legitimate site for the Social Relief of Distress grant managed by SASSA.
2. Provide Your Information: Within the SASSA Status Check Tool, type in your allocated mobile number and your South African Identity number. This tool serves the purpose of allowing you to see the status of your application and to also obtain your AppID.
3. Obtain Your Application ID: After you’ve entered your details, you’re able to see the status of your SASSA application, which includes your Application ID. Ensure that you’ve taken note of this as you’ll need it for the next part of the process.

Change Your Phone Number

When you have your Application ID, perform these steps to update your cell number:

1. Visit the SRD Portal: Go back to the SASSA SRD portal.
2. Select Your Status: Choose the status labeled “South African ID Holder” to move forward.
3. Change Cell Number: Click on the option that says “Change cell number” to start the process.
4. Enter Your Details: Put in your 6-digit Application ID (AppID) and your 13-digit South African ID number.
5. Update Your Cell Number: A form will pop up for you to input your new cell number. After entering your new number, save the changes. An OTP (One-Time Password) will be sent to you to confirm the update.
6. Confirmation: Your cell number will be updated in a few days. You should receive a confirmation once the change has been processed.

How to Change SASSA SRD Phone Number on WhatsApp?

If you’re looking for a more straightforward way, you can also alter your mobile number using WhatsApp:

1. Start a Chat: Open WhatsApp and start a chat with not SASSA at WhatsApp number 0600 123 456.
2. Request the Change: Now send a message with the code “Change Cell Phone Number.“
3. Receive a URL from SASSA In Response: You’re going to get a URL in the chat from SASSA that you need to visit. Remember that this is the same URL that we already have visited on the above method to change the phone number.
4. Fill out the Form and Submit it: Now you need to enter your South African ID number and AppID to fill out the new phone number and save the application form.

Common Issues When Changing Your SRD Grant Phone Number

Not Receiving the OTP (One-Time Password)

One of the most frequent problems applicants encounter is not receiving the OTP required to verify the new phone number. This can happen due to network issues, incorrect phone number entries, or delays from SASSA’s system. To resolve this:

• Ensure your phone is switched on and has network coverage.
• Wait a few minutes and check for the OTP again.
• Request a resend if the option is available.
• If the problem persists, try using the WhatsApp method or contact SASSA directly.

2. Entering Incorrect Details

Many applicants mistakenly enter the wrong South African ID number, Application ID (AppID), or phone number. Since SASSA verifies information strictly, even a small typo can lead to rejection. To avoid this:

• Double-check all details before submitting.
• Ensure that the AppID and ID number match what is in SASSA’s records.

3. Delayed Updates in the System

Even after successfully submitting the request, the phone number update might take a few days. If you don’t receive confirmation within a reasonable time, you can:

• Check your application status on the SRD portal.
• Contact SASSA through their helpline or visit a local office for assistance.

4. Lost or Inaccessible Previous Phone Number

If you no longer have access to your old number and can’t receive OTPs, you might face difficulties verifying the change. In such cases, visit a SASSA office with your ID and request assistance.

Frequently Asked Questions (F.A.Q)

What if I forgot my Application ID?  

You can use the SASSA Status Check Tool on their official website to recover your Application ID. All you need is your phone number and ID number to get started.

How long does it take to update my phone number?  

The update process usually takes 7 to 15 days, and you will receive a confirmation once it is completed.

Can I change my phone number multiple times?  

Yes, you can change your phone number as needed, but make sure to follow the proper procedure each time.

What should I do if I face issues during the process?  

If you have any problems, the best course of action is to contact SASSA directly through their official channels for help.

Conclusion

Changing your phone number that’s linked to your SASSA grant is necessary to keep in touch and allow them to inform you whenever it’s time to receive your benefit payment. And it’s entirely possible to do so without your SASSA Application ID. 

Your Application ID is the easy entry point for SASSA to look up your file, but with a little effort, you can give SASSA the information it needs to look up your file and allow you to change the phone number.